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AlertPSA is a business management system specifically designed to meet the operational and business management needs of service organisations and corporate service departments. The emphasis is on providing high levels of customer service while reducing costs through greater efficiencies. AlertPSA is an integrated system that manages the full project life cycle from initial customer request to delivery and billings. Projects form the hub of Alert with all activities, both core and supporting, being managed as projects. All business activities are linked to and managed as projects for the purpose of gaining control and visibility over the organisations activities. AlertPSA may be deployed as an enterprise system concurrently managing multiple and separate individual companies or as a single company system. AlertPSA is multi-user allowing multiple concurrent users to be using the system at the same time. It is multi-currency capable allowing each Company to operate in a Local currency and transact with customers in multiple foreign currencies. AlertPSA also supports multiple languages for the production of invoices. Features of AlertPSA are Management by Projects, Service Quoting and estimating, Resource planning / scheduling, Time recording, Billing Automation, Financial Management and reporting of Sales, Billings, Revenue and Profit. Contribution control and analysis, Helpdesk and Request Management. AlertPSA integrates to QuickBooks, MYOB, Pronto, CSV, Microsoft Office, others on request. AlertPSA delivers benefits in many areas of the business. 1. Resource efficiency gains 2. Better team collaboration and knowledge sharing 3. Improved customer service and satisfaction 4. Project cost control 5. Real time information and business health statistics