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BotEngine, a chatbot framework powered by LiveChat, allows its users to design, create and deploy custom bots for websites, Facebook Messenger and a range of other services. The idea behind BotEngine is simple, it can be used to develop a bot which can answer queries or do administrative tasks on your behalf. Businesses benefit from chatbots built on BotEngine by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions. Implementing BotEngine in messaging apps or other services is simple and doesn't require any coding skills. Users can create custom conversational scenarios from scratch, or utilize the example scenarios included within BotEngine's documentation. With built-in live analysis functionality, users can test their chatbot scenarios in real-time prior to publication. Additionally, each bot conversation is automatically archived, allowing users to analyze and improve their story flows. BotEngine relies on Machine Learning and Natural Language Processing) to develop a human-like experience for customers.