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Bugzero is a Web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.

The configuration requires no programming skills, and can be done quickly and easily with a few mouse clicks:

- One click to add or remove fields, support data types including date time, number, users, URL, and cross-project link ID.
- Easily add or remove drop-down menu options and parent-child field dependencies. Add or change default field values at any time.
- A few clicks to setup field-level permission and access controls including hidden and read-only based on user roles.
- Flexible workflow to fit your unique process, easily configurable and customizable per project.
- One click to copy and move issues within or between projects.
- Bi-directional relationships between projects, for example, a bug report can be linked to a test case entry in Test Case.
- Support both web interface and email interface (particularly for customer support) for internal and external users. Smart email submission handling.
- Secure, passed extensive application security reviews conducted by various companies.
- More than just bug tracking, can manage requirement, use case, and test case management altogether.
- Works works equally well for customer and sales tracking, and help desk customer support system