View Image

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions - Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences - Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in. Automatically display customer information to agents - Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent. Intelligently, efficiently recognize callers and serve them accordingly - Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you. Design and manage sales and marketing campaigns - Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.