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Hardware Inspector is a computer hardware and software inventory solution, which aims at keeping a record of maximum data on assets: installations, transfers, maintenance, accounting and warranty data, retirement facts, etc. Each asset has several ways for identification: specification, inventory and serial numbers, barcodes, etc. All this provides for strict and precise asset management. Automated computer audit can find any deviation in computer configurations. It easily identifies missing, transferred and new devices. Computer audit has customizable interface, which allows users to choose elements for audit. Another feature is the opportunity to add import rules for fully automated device identification. Hardware Inspector has all necessary tools for effective computer inventory: barcode scanner support, barcode label templates, reports on inventory session progress and results. The setup includes the free program module for off-line inventory sessions. Hardware Inspector features multilevel access permission: data access can be restricted to databases, workplaces tree nodes, devices types and program features. It provides strict responsibility delegation and allows different specialists to work in a global database without being distracted by irrelevant data. The program has multiple reporting options - more than 80 report templates. Reports can be stored both on local machines and on the network. Users can easily either customize templates or create new ones with the help of the Visual Report Designer. Hardware Inspector can be advantageously used as a Service Desk tool: complete hardware and software database, automated responsibility delegation, thorough control of request processing, etc. Services provided can be linked to asset maintenance history, which allows support managers to monitor device reliability, supporters' performance, etc. Integration with Hardware Inspector Service Desk, a web-interface for user-supporter communication.