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Hiver Shared Mailbox & Shared Gmail Labels, developed by GrexIt Inc., is a robust collaboration tool designed to streamline email management within teams using Gmail. This innovative software transforms your Gmail into a powerful shared inbox, enabling seamless collaboration and efficient communication without the need to switch platforms.

**Key Features:**

1. **Shared Mailbox:** Hiver allows teams to manage group emails like support@ or info@ directly from their Gmail interface. This feature eliminates the chaos of forwarding emails and ensures that no customer query goes unanswered.

2. **Shared Gmail Labels:** With shared labels, teams can categorize and organize emails collaboratively. This feature is particularly useful for tracking project-related emails or customer support tickets, ensuring everyone is on the same page.

3. **Email Assignment:** Hiver enables you to assign emails to team members with a simple click. This ensures accountability and clarity on who is responsible for each email, enhancing productivity and response times.

4. **Email Notes:** Internal communication is made easy with email notes. Team members can add private notes to emails, facilitating context-rich discussions without cluttering the recipient's inbox.

5. **Collision Detection:** To prevent multiple team members from responding to the same email, Hiver includes collision detection. This feature notifies you when someone else is viewing or replying to an email, reducing redundancy and confusion.

6. **Analytics and Reporting:** Hiver provides insightful analytics and reporting tools that help managers track team performance, email response times, and workload distribution. These insights are crucial for optimizing team efficiency and customer satisfaction.

7. **SLA and Automation:** The software supports Service Level Agreements (SLAs) and automation rules, allowing teams to set response time goals and automate repetitive tasks. This ensures timely responses and frees up time for more critical tasks.

8. **Multi-Channel Support:** Beyond email, Hiver integrates with other communication channels, providing a unified platform for managing customer interactions.

**User Experience:**

Hiver seamlessly integrates with Gmail, preserving the familiar interface while adding powerful collaboration features. The setup is straightforward, and the intuitive design ensures that teams can start using it with minimal training. The software is designed to scale with your business, making it suitable for small teams as well as large enterprises.

**Security and Compliance:**

Security is a top priority for Hiver. The software complies with industry standards and regulations, ensuring that your data is protected. Features like role-based access control and audit logs provide additional layers of security and transparency.

**Support and Pricing:**

Hiver offers various pricing plans to cater to different business needs, from startups to large corporations. Their customer support is highly responsive, providing assistance through multiple channels to ensure a smooth user experience.

**Conclusion:**

Hiver Shared Mailbox & Shared Gmail Labels by GrexIt Inc. is an indispensable tool for teams looking to enhance their email management and collaboration capabilities. Its seamless integration with Gmail, coupled with powerful features like shared mailboxes, email assignment, and analytics, makes it a must-have for businesses aiming to improve their communication efficiency and customer service. Whether you're a small team or a large enterprise, Hiver offers the tools you need to stay organized, responsive, and productive.