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Customer support level for bulk SMS services provided by the service providers: *Service Level Agreements: Multiple SMS service providers provides service level agreements to make sure a better level of service quality and support effectiveness. SLAs defines some metrics, like as response time, resolution time and availability. The provider commits to meeting with these metrics. *Live Chat: It is essential for sudden assistance and is mainly used for urgent queries that require instant attention. *Documentation and Resources: Documentation and resources contains detailed guides, tutorials, API documentation, and frequently asked questions to help user to understand and use the bulk SMS services efficiently. *Dedicated account managers: Bulk SMS service providers which have large customer and users gathering assigned some account managers to their high-value customers or enterprise users. Account managers works as medium between user and providers for personalized support, guidance, and assistance. User can track the delivery status of their successful messages by these steps: *Analyse the delivery report data: By analysing the delivery report data, user can get important information about the success rate of their bulk SMS strategies. User can get notified of any issues that might affect delivery of SMS messages, like invalid phone numbers, network failures, or content filtration. *Selecting reliable service provider: Choose a reliable bulk SMS service provider that enables users to track the status and delivery reporting functions. Make sure that the provider has an enhanced infrastructure and large track record of delivering messages reputably. *Send SMS using API’s: After the integration of application with the messaging service provider, user can also send bulk SMS messages using their API feature. *Receive delivery report: It indicates the report of successfully delivered message to the recipient's device or not.