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Call Center Manager 9.0.5

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... and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on ... abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast ... highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance. ...

Author Voicent Communications, Inc
License Freeware
Price FREE
Released 2013-10-23
Downloads 318
Filesize 0 kB
Requirements Internet connection
Installation Install and Uninstall
Keywords agent management, agent monitor, call center, call center management, call center report, call center software, contact center, telemarketing, predictive dialer, FTC's Safe Harbor requirement
Users' rating
(16 rating)
Call Center ManagerDatabases & ToolsWindows XP, Windows Vista, Windows Vista x64, Windows 7 x32, Windows 7 x64, Win2000, WinServer, Windows 8
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Call Center Manager agent monitor - Download Notice

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