Call Center Manager 9.0.5
... automatically measure and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on dropped and abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance. ...
| Author | Voicent Communications, Inc |
| License | Freeware |
| Price | FREE |
| Released | 2013-10-23 |
| Downloads | 314 |
| Filesize | 0 kB |
| Requirements | Internet connection |
| Installation | Install and Uninstall |
| Keywords | agent management, agent monitor, call center, call center management, call center report, call center software, contact center, telemarketing, predictive dialer, FTC's Safe Harbor requirement |
| Users' rating (9 rating) |
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