Call Center Manager 9.0.5

Call Center Software to automatically measure and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on dropped and abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance. ...

Author Voicent Communications, Inc
License Freeware
Price FREE
Released 2013-10-23
Downloads 309
Filesize 0 kB
Requirements Internet connection
Installation Install and Uninstall
Keywords agent management, agent monitor, call center, call center management, call center report, call center software, contact center, telemarketing, predictive dialer, FTC's Safe Harbor requirement
Users' rating
(7 rating)
Call Center ManagerDatabases & ToolsWindows XP, Windows Vista, Windows Vista x64, Windows 7 x32, Windows 7 x64, Win2000, WinServer, Windows 8
Call Center Manager quality center 9 0 - Download Notice

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Call Center Manager quality center 9 0 - The Latest User Reviews

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Call Center Manager

9.0.5 download

Call Center Software to automatically measure workloads and adjust outbound ... from prosecution for occasional, accidental rule violations. Call Center Manager speeds up effective training for new agents ... along with easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities ...